Trade To Travel were in an urgent need of finding a way to allow their members to communicate directly with each other. Trade to Travel’s staff were overloaded having to act as intermediaries, shuttling questions and clarifications between guests and hosts who were trying to organize luxury property trades. V! Studios simplified the transaction communication with V! Message, a cloud-based application that allows members within an organization to communicate with one-another without exchanging personal information.
What does the Member see?
With a new query by the guest about a property, V! Message generates a unique conversation ID and redirects the guest to a page for this trade query. It presents a form requesting the desired trade dates, number of adults and children, and so on. The guest submits the form and V! Message sends an email to the host on behalf of the guest, with a special Trade To Travel email address rather than the guest's own address.
The host receives an email alerting them of a trade query, and clicks the embedded email link that takes them to the V! Message app. They review the request and can Accept or Decline the request, or reply with a message of their own -- perhaps to request clarification or provide alternative dates .
The host submits the reply, and again, V! Message sends an email notification to the guest's address using a special Trade To Travel email address to preserve privacy.This email-and-web conversation continues until the host Accepts or Declines, or the guest Cancels. When resolved as Accepted, V! Message sends an email about the trade to Trade To Travel's staff so they can finalize the agreement. Throughout this conversation, neither the guest nor the host has had to login to the V! Message application.
Since the roll-out, members are actively using V! Message to conduct self-service inquiries with rapid and fruitful exchanges. One of the benefits Members discovered is they can now cast a wider net to find trades by querying multiple hosts at once -- something that would be very time-consuming for Trade to Travel staff.
Benefits for members and staff:
- Guests can quickly explore more properties since more direct conversations are easier to establish.
- Simple structure to inquiry/response forms keeps conversations focused on a simple goal -- accept, decline, or cancel.
- Mobile-friendly responsive website makes conversations and decisions easy when on-the-go.
- Member email addresses and full names remain private.
- No new passwords or accounts needed for members.
- All communication stays within the application, discouraging side-deals.
- Trade to Travel staff are only required once a trade has been accepted.
- Staff have access to the full history of the conversation to finalize the trades and help resolve any questions.
Contact Gamble Gilbertson at V! Studios to inquire about how V! Message can assist your company expand its communication tools. V! Studios is a proud member of GRCC.
Gamble Gilbertson firstname.lastname@example.org mailto:email@example.com