Business Education Series: Creating an Effective Process in 30 Minutes or Less!
DescriptionWe all have processes for doing things, so why should I worry about process? Well, processes define how a business does its business.Does the business do things in a well-controlled, consistent, reliable and predictable manner?
In this BES session we will discuss the basics of process:
- Produces a quality customer experience and happy customers?
- Provides you with all that you need to easily manage things?
Sets your staff up to be high performers and engaged?
Allows you to scale and grow?
The session will include exercises to help determine how to take your process to the next level of effectiveness. We will focus on one of your processes to work on. We will look at how it is currently working and what is needed for improvements.
- What are the trade-offs inherent in designing process?
- Where you are on those trade-offs and where do you want to be.
Things to consider when setting up your processes.
Common problem areas and how to handle them.
Come prepared with a process that you would like to improve.
About Our Speaker:
Gretchen Richards has worked with growing businesses for decades helping them with practical management practices for building teams, corporate practices and quality service delivery. She has worked for technology, consulting and professional services, government contracting, and financial services companies. She now runs Dynamic Business Capabilities, a management consulting firm dedicated to helping small to mid-size companies improve “how their business does their business” so they can lift their business to the next level.
Thank you to our sponsors for their generous support: Series Silver Sponsors Fairfax County Economic Development Authority and MillerMusmar, CPAs; and Breakfast Sponsor Pure Perfection Catering.