Business Education Series: Grow Your Business with a Customer MindsetName: Business Education Series: Grow Your Business with a Customer MindsetDate: January 23, 2019Time: 8:30 AM - 10:00 AM ESTRegistration: Register NowEvent Description:
Leading and Winning a Customer Mind-Set - What could be simpler than the maxim - no customer, no business? Then why does product/brand-first thinking still dominate, and why is customer-first thinking still a slogan for many organizations?
P&G's A.G. Lafley, IBM's Lou Gerstner, McDonald's Ray Croc have all stressed the importance of leading and winning with a customer-first mindset - if you put the customer first, success will be yours. Yet, despite the simple and profound nature of the message, putting customers first is still a distant reality. This provocative, insightful, and entertaining training/action learning program (TAP) is designed to encourage organizations to lead and win with a customer-first mindset. It takes the attendees on a journey from product-centricity to customer-centricity. The TAP discusses insightful case studies and presents simple but powerful tactics and strategies that can be implemented right away, on Monday-Morning, provided the organization has the will.
A globally acclaimed thinker-doer, and a trusted expert in Leadership, Marketing, Innovation, and Strategy, Gaurav Bhalla has helped numerous clients achieve noteworthy success in:
- nurturing next-generation visionary leaders
- winning the hearts and wallets of customers, and
- unleashing the power of innovation.
About Our Speaker:
Gaurav has changed the lives of thousands of individuals worldwide, by encouraging them to ask tough, game-changing questions related to work and non-work, through his dynamic, interactive, and entertaining speaking, seminars, workshops, and coaching. Currently the CEO of Knowledge Kinetics, a company committed to helping organizations Develop Visionary Leaders, and Nurture Customer-First Innovation and Thinking, Gaurav has experienced the work world as multinational executive, business consultant, entrepreneur, executive education specialist, author, speaker, and coach. At the end of 2016, as a recognition of his skills, reputation, and experience, he was recognized by the “2016 Executive Education Specialist of the Year” award, by AI Global Media, a UK-based media and information company.
Registration is complimentary for members, $15 for Future Members.
Thank you to our sponsors for their generous support: Series Gold Sponsor John Marshall Bank and Silver Sponsors Fairfax County Economic Development Authority and MillerMusmar, CPAs; and Breakfast Sponsor Pure Perfection Catering.
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